Frequently Asked Questions
Everything you need to know about your next adventure with KAVU.
Where does KAVU Europe ship to?
We currently ship to most countries within the European Union and the United Kingdom. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I clean my KAVU Rope Bag?
To maintain the longevity of your bag, we recommend spot cleaning with cold water and mild detergent. Avoid machine washing or drying, as this can damage the hardware and fabric integrity.
Are KAVU products covered by a warranty?
Yes, KAVU products are warranted against manufacturing defects in materials and workmanship for one year from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Ideal to ensure a smooth checkout process.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team immediately. Once an order has reached the warehouse for picking, we can no longer modify it.